Highly recommend using this company for any fireplace needs. After looking at her website, I quickly found the fireplace I needed. The website was very detailed and informative. I ordered that day and it arrived within 3 days. The fireplace is beautiful, had all the needed parts and puts out amazing heat! Will purchase from them again in the future.

One of the better customer service I have had bar none. Very knowledgeable group of people. Thank you so much!

Fast and prompt service. Items arrived well packed and undamaged.

great products and customer service after the sale!

One of the best experiences I have had dealing with a company, very knowledgeable and efficient process. Will order again from this company. Ciara was great.

Friendly, professional employees. Very helpful and knowledgeable. One fireplace plate developed a small crack. It was quickly replaced with no issues. So glad I found this company that is so reputable and stands behind it’s products.

Fast, Easy and Friendly

wonderful company to deal with! Great pricing! Can find supplies for old fireplaces, and the company keeps you up to date with backorder and ETA with orders. Will always use this company for our needs. So happy to find this company. Helpful with questions before I placed the order. 100% 5 star company!!!!!!!

Could not say enough good things about Smoky Mountain General Store customer service was excellent on phone they found the part I needed for my propane fireplace and we ordered and I received it in a few weeks like they said. . all is good. Thanks SMGS

Customer service is really amazing!

This is my third time ordering from Smoky Mountain General Store and the service, delivery and products have always been phenomenal. I've recommended this store to several of my friends for their woodstove and fireplace needs.

First time I ordered from Smoky Mountain. Received my refractory replacement for my fireplace way faster than I thought. Undamaged. Fit perfect. I would definitely use them again.

Great experience shopping from Smoky Mountain. Started with Ciarra who responded to my text inquiry. She provided exceptional service. To the actual product- an exact fit for my Superior fire box at a fraction of what I thought I was going to have to pay. I placed my order on Monday and came home last night (Wednesday) and my package arrived. Could not be happier, would highly recommend Smoky Mountain General Store Company for anyone in the market for fireplace parts.

The person that I spoke with was very helpful and energetic to help me with locating the items I needed, the prices were good excluding the shipping costs but that is not their fault. But it's good to know I now have a supplier that carries the things I need for my old Fireplace.

I am very pleased with the prompness and attention to detail by staff. Working with Cierra has been pleasant and satisfying. Thanks everyone! Dan

Was able to locate and order a hard to find firewall for my fireplace. Arrived well packaged and in a timely manner across the country. My new (old) fireplace looks great! Thanks!

This store goes above and beyond with their customer service. I have been working with Ciarra on a major project for our company in New England. She is organized, thorough and very pleasant to deal with. She's a major asset to your company. Whether it be a small project or a larger one, I would highly recommend Smoky Mountain General. They also have excellent pricing!

Smoky Mountain General Store was great at communicating my needs and questions.

Amazing business and staff to work with! Very efficient and helpful!

When we moved into our house the fireplace didn’t have the glass doors. I assumed all hope was lost and waited 10 years to try and find replacements. In late December I began searching and found Smoky Mountain General Store Co had replacement doors for our fireplace which is about 17 years old at this point. I was a little skeptical because their website isn’t the greatest. But, I really wanted replacement doors and didn’t want to order something that might fit from Amazon. I placed my order December 24th and didn’t expect any response until after the 1st of January. I did get an automated email saying my order was placed. To be fair I received another email on the 27th stating my order was in progress. I reached out on the 7th to ask for a status update on my order to which I received no response. On January 16th (almost a full week later) I received an automated email stating my order has shipped. This was a great sign that my money hadn’t just been taken. Today, January 20th I did receive the package. Thankfully the lack in communication didn’t prohibit me from receiving a quality product. They included instructions on how to install the doors and how to adjust the frame if needed to get the doors to fit correctly. Overall I’m very pleased. I just feel the communication is lacking a little. I would have hoped to receive a response to my email verifying that all was going smoothly and I should have my doors soon. I would purchase from them again. Just be aware that they may not be responsive to questions.

Smoky Mountain General Store sales and customer care was outstanding. They provided the parts for my 20+ year old fireplace at a great price and scheduled delivery. Ciara was extremely helpful and knowledgeable, and went above and beyond to take care of my needs. I highly recommend them for all your fireplace needs as well as other items they carry.

Had a need to order some replacement parts for a Quadra Fire fireplace which SMGS does not normally carry. Ciarra went above and beyond to locate the parts from the manufacturer. She really took care of me and I can't thank you enough. Keep up the great work!

Excellent customer service. Needed replacement fireplace doors and upon arrival one of the doors had a defect which made it unable to close. Emailed customer service and received a prompt response that they would send a new set of doors ASAP. Received replacement 2 days later. Highly recommend as they stand by their work.

These people are costumer oriented and receive my highest rating. Could not thank them enough

Highly recommend using this company for any fireplace needs. After looking at her website, I quickly found the fireplace I needed. The website was very detailed and informative. I ordered that day and it arrived within 3 days. The fireplace is beautiful, had all the needed parts and puts out amazing heat! Will purchase from them again in the future.

One of the better customer service I have had bar none. Very knowledgeable group of people. Thank you so much!

Fast and prompt service. Items arrived well packed and undamaged.

great products and customer service after the sale!

One of the best experiences I have had dealing with a company, very knowledgeable and efficient process. Will order again from this company. Ciara was great.

Friendly, professional employees. Very helpful and knowledgeable. One fireplace plate developed a small crack. It was quickly replaced with no issues. So glad I found this company that is so reputable and stands behind it’s products.

Fast, Easy and Friendly

wonderful company to deal with! Great pricing! Can find supplies for old fireplaces, and the company keeps you up to date with backorder and ETA with orders. Will always use this company for our needs. So happy to find this company. Helpful with questions before I placed the order. 100% 5 star company!!!!!!!

Could not say enough good things about Smoky Mountain General Store customer service was excellent on phone they found the part I needed for my propane fireplace and we ordered and I received it in a few weeks like they said. . all is good. Thanks SMGS

Customer service is really amazing!

This is my third time ordering from Smoky Mountain General Store and the service, delivery and products have always been phenomenal. I've recommended this store to several of my friends for their woodstove and fireplace needs.

First time I ordered from Smoky Mountain. Received my refractory replacement for my fireplace way faster than I thought. Undamaged. Fit perfect. I would definitely use them again.

Great experience shopping from Smoky Mountain. Started with Ciarra who responded to my text inquiry. She provided exceptional service. To the actual product- an exact fit for my Superior fire box at a fraction of what I thought I was going to have to pay. I placed my order on Monday and came home last night (Wednesday) and my package arrived. Could not be happier, would highly recommend Smoky Mountain General Store Company for anyone in the market for fireplace parts.

The person that I spoke with was very helpful and energetic to help me with locating the items I needed, the prices were good excluding the shipping costs but that is not their fault. But it's good to know I now have a supplier that carries the things I need for my old Fireplace.

I am very pleased with the prompness and attention to detail by staff. Working with Cierra has been pleasant and satisfying. Thanks everyone! Dan

Was able to locate and order a hard to find firewall for my fireplace. Arrived well packaged and in a timely manner across the country. My new (old) fireplace looks great! Thanks!

This store goes above and beyond with their customer service. I have been working with Ciarra on a major project for our company in New England. She is organized, thorough and very pleasant to deal with. She's a major asset to your company. Whether it be a small project or a larger one, I would highly recommend Smoky Mountain General. They also have excellent pricing!

Smoky Mountain General Store was great at communicating my needs and questions.

Amazing business and staff to work with! Very efficient and helpful!

When we moved into our house the fireplace didn’t have the glass doors. I assumed all hope was lost and waited 10 years to try and find replacements. In late December I began searching and found Smoky Mountain General Store Co had replacement doors for our fireplace which is about 17 years old at this point. I was a little skeptical because their website isn’t the greatest. But, I really wanted replacement doors and didn’t want to order something that might fit from Amazon. I placed my order December 24th and didn’t expect any response until after the 1st of January. I did get an automated email saying my order was placed. To be fair I received another email on the 27th stating my order was in progress. I reached out on the 7th to ask for a status update on my order to which I received no response. On January 16th (almost a full week later) I received an automated email stating my order has shipped. This was a great sign that my money hadn’t just been taken. Today, January 20th I did receive the package. Thankfully the lack in communication didn’t prohibit me from receiving a quality product. They included instructions on how to install the doors and how to adjust the frame if needed to get the doors to fit correctly. Overall I’m very pleased. I just feel the communication is lacking a little. I would have hoped to receive a response to my email verifying that all was going smoothly and I should have my doors soon. I would purchase from them again. Just be aware that they may not be responsive to questions.

Smoky Mountain General Store sales and customer care was outstanding. They provided the parts for my 20+ year old fireplace at a great price and scheduled delivery. Ciara was extremely helpful and knowledgeable, and went above and beyond to take care of my needs. I highly recommend them for all your fireplace needs as well as other items they carry.

Had a need to order some replacement parts for a Quadra Fire fireplace which SMGS does not normally carry. Ciarra went above and beyond to locate the parts from the manufacturer. She really took care of me and I can't thank you enough. Keep up the great work!

Excellent customer service. Needed replacement fireplace doors and upon arrival one of the doors had a defect which made it unable to close. Emailed customer service and received a prompt response that they would send a new set of doors ASAP. Received replacement 2 days later. Highly recommend as they stand by their work.

These people are costumer oriented and receive my highest rating. Could not thank them enough